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Accessibility Assistant


Organisation: Boomtown Festival


Job Title/Role: Accessibility Assistant (Seasonal Placement – Festival Pathways)


Place of work: 

Bristol (pre-festival period)
Boomtown Festival site, Matterley Estate, Winchester (on-site)


Hours:

Pre-event: Approx. 3 days per week for 8 weeks

On-site: Approx. 6 days per week for 2 weeks
(Extended working hours expected during the live event)


On Site Dates (2026):

15th June - 7th August In Bristol Office, 8 hours a day inclusive of a 30 minute break. 3 days per
week Mon, Tues & Thurs.

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10th-17th August On Site. 6 days a week, 10 hours a day inclusive of a one hour break.

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Rate of Pay:
Pre-event: £120 per day (8 weeks @ 3 days per week)
On-site: £150 per day (2 weeks @ 6 days per week)


Start Date:
15th June 


Employment Type:
Seasonal placement


Employment Term:
Fixed-term (June 15th – August 17th 2026)


Application Closes:
Monday 16th February


Interview Date(s):
Wednesday 25th March

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About Boomtown:
Boomtown is a world-leading festival and creative organisation with its HQ based in Bristol. Each year, Boomtown builds a fully immersive temporary city at the Matterley Estate in Winchester, combining large-scale set design, music, performance, theatre, culture and storytelling.


We exist to inspire creativity, connection and collective action. Boomtown is committed to inclusive recruitment, removing barriers to entry and creating opportunities for people from a wide range of backgrounds.


As a partner organisation, Boomtown works closely with Festival Pathways to ensure seasonal roles are accessible to those who may be new to festivals or face barriers to entering the industry. Recruitment remains merit-based and inclusive, and successful Festival Pathways applicants will receive supported onboarding.
 

About the Role
Boomtown is recruiting an Accessibility Assistant to support the Operations Department in delivering the festival’s accessibility commitments for customers, artists and crew.


Reporting to the Operations Coordinator, this is an entry-to-assistant-level role. Training and guidance will be provided, making this a great opportunity for someone interested in accessibility, inclusion and customer care within a festival environment.


The role includes a mix of pre-event administrative work and on-site, customer-facing responsibilities during the festival.

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Key Responsibilities
Pre-Event / Office-Based Responsibilities

  • Respond to accessibility enquiries and requests via email, ensuring communication is consistent, supportive and inclusive.

  • Process accessibility applications and coordinate accurate accreditation information for customers and crew.

  • Maintain clear and organised records of accessibility requests and applications.

  • Liaise closely with the Operations Coordinator to ensure all accessibility needs are processed ahead of the event.

  • Support the preparation of accessibility materials and information for gates, teams and customers.


On-Site Responsibilities

  • Operate the West Gate Accessibility Info Point, issuing wristbands and accessibility packs to ticket holders.

  • Act as a first point of contact for accessibility customers, responding to queries with patience and empathy.

  • Liaise with Event Control and the wider Operations team to resolve access-related issues quickly during the live event.

  • Provide on-the-ground support to accessibility customers and help uphold Boomtown’s access and inclusion standards.

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Personal Characteristics

  • Comfortable working in busy, fast-paced environments

  • Calm, patient and solution-focused under pressure

  • Empathetic and respectful when supporting others

  • Enjoys working as part of a diverse and collaborative team

  • Confident interacting with people in person and via email

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Skills and Experience
Essential

  • Clear and confident written communication, particularly via email

  • Ability to communicate sensitively and inclusively, including with d/Deaf, disabled and neurodivergent people

  • Organised approach to managing admin tasks, records and accreditation information

  • Reliable, proactive and able to ask questions or escalate issues appropriately

  • Good general communication skills and a collaborative mindset

  • Previous experience in customer service, events or admin-based roles


Desirable (not essential)

  • Interest in accessibility, inclusion or community-focused work

  • Experience working in a live events or festival environment

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Role Specific Information
Travel to and from Site
Travel is not provided as standard. Arrangements can be discussed with the successful candidate.


Onsite Accommodation
Accommodation is not provided.


Meals Onsite
Meals will be provided while working on-site, alongside general wellbeing support.

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Equality, Diversity & Access
Boomtown is committed to increasing diversity within its workforce, promoting equality and actively challenging discrimination. We welcome applications from people of all backgrounds.


We are also committed to supporting disabled staff and aim to make reasonable adjustments wherever possible to remove barriers. If you would like to discuss access requirements or adjustments informally and confidentially before applying, please contact the recruitment team.

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Physical Description of Work
This role involves a mixture of office-based and on-site work. On-site duties require moving around a large greenfield festival site and engaging with customers and staff throughout the day. Reasonable adjustments will be considered where possible.

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Next Steps
If you think this sounds like the role for you, please apply via the Festival Pathways application process:


Application Deadline: Monday 16th February
Interviews: Wednesday 25th March


If you have any questions about the role or require the application in an alternative format, please contact:
sam@boomtownfair.co.uk


Boomtown operates under UK Employment Law, and successful applicants will be required to provide evidence of their right to work in the UK.
 

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